Authorisation in BetLabel Canada

If you already have an account with BetLabel Canada, it means you’ve made the right choice and now have access to a huge variety of gambling games for every taste, including sports betting and online casino entertainment. At the same time, existing customers of our establishment can access their personal account on all their devices, including desktop computers and handheld gadgets such as smartphones and tablets. In this article, we will explain why authorisation is necessary, how to do it, and what to do if you cannot log in.

Why do I need authorisation in BetLabel?

The basic authorisation procedure on BetLabel exists so that our administration clearly understands who it is dealing with. The fact that you are using the same device on which you registered does not tell us anything: after all, a PC can have several users, a smartphone can be shared with a friend or resold, and the possibility of an account being hacked cannot be ruled out. In addition, the platform allows players to use several of their own devices, which you yourself can change over time, and therefore the login procedure is a way of determining which user is logging in.

Access to bets, transaction history and personalised settings

After logging into their personal account, BetLabel customers can manage their bankroll. You will know how much money is left in your balance and can use it to place new bets. If your sports bets have not been settled since your last visit, you can check your winnings. You can withdraw your winnings to spend them on other things besides gambling, or you can make a transaction in the opposite direction to replenish your balance.

In addition, authorised players can customise the display of the interface in their BetLabel personal account to suit their own needs. The basic settings include the display language of the site, time zone, odds format, and display of main blocks, which can be hidden. However, for the typical visitor, it is more important that they can save their favourite teams, athletes, and casino games to their Favourites so that they can find them as quickly as possible in the future.

Security of personal data and betting control

BetLabel users are subject to mandatory verification: we simply do not have the right to serve a player if we are not sure that they are of legal age. Verified personal data is displayed in your personal account, which means that an unauthorised person who gains access to your account could view it. The authorisation procedure on the platform excludes the possibility of such a scenario.

Gambling has a tendency to be addictive, and not every user is able to cope with this challenge on their own. Among other things, BetLabel's functionality allows you to set limits on the amount of deposits or bets, as well as on the duration of gaming sessions — a stark reminder that there is life beyond gambling. Once you log in to your personal account, you can use the personal limits that you have set yourself.

Main restrictions for unauthorised users

Without authorisation, the system simply does not "recognise" the user - even if you are registered, you will not have access to your balance, which means you will not be able to play for money. In essence, this is practically equivalent to completely blocking access to gambling, because in demo mode (without betting real money), you can only play slots, and there is nothing exciting about a process where there is no chance of winning anything tangible. Anonymous visitors can still view odds and even live video broadcasts of sports matches, but you will not be able to support your favourite with a bet until you log in.

How to authorise in BetLabel: Step-by-step instructions

The authorisation procedure at BetLabel Canada is extremely simple:

click the Login button in any of our interface options;
enter your login, which can be your account ID or the phone number or email address linked to your personal account;
enter your password;
click the Log In button.

If your account is linked to a social media account, you can also log in through it. To do this, click the Login button and click on the icon of the relevant social network; you may need to enter your login and password for that account, but you will enter the necessary data directly on the social network website without sharing it with us.

Authorisation methods: via the website and mobile application (apk)

BetLabel has several interface options: a desktop website for PC users, a vertical mobile website for smartphones, and mobile applications for iOS and Android. To use all of these resources, the customer only needs one account — you are not allowed to create multiple accounts. The login procedure is identical in all cases and is carried out as described in the instructions above.

Two-factor authentication

An additional aspect of authorisation in your BetLabel personal account may be two-factor authentication – users should enable it to further protect their account from hacking. The essence of 2FA is that no one can log into an account using only a username and password — a temporary code from Google Authenticator must also be entered. This is a separate mobile application that you must install when enabling 2FA.
When two-factor authentication is enabled, you must enter your login, password and code from Google Authenticator when logging into BetLabel. Please note: each combination is valid for no longer than 30 seconds, so you should only use the code that you see at the moment you need to enter it. You must have your device with the Google Authenticator app installed at hand when you log in.

What to do if you forget your username/password

A forgotten password will not be a problem for the legitimate account owner: you will still be able to log in to BetLabel. To recover your secret combination (or rather, replace it with a new one), click the Login button in any interface and then click Forgot your password in the authorisation window. Then select one of the tabs (By email or By phone) and enter the relevant contact details associated with your personal account on our platform. Wait for further instructions, which will arrive within a minute or two.

Password recovery using this method is only possible if you still have access to the phone number and email address linked to your personal account. If you registered via social media, please note that there is no separate password for logging into BetLabel: you need to enter your login and password for the relevant social network, and if you have forgotten this information, you will also need to recover it through the social network administration.

Login problems and their solutions

Our administration's task was to fundamentally simplify the login procedure so that it would be intuitive and straightforward. Of course, some BetLabel customers do encounter difficulties, but unsuccessful logins to personal accounts almost always have a fairly simple solution — we explain what to do in various situations.

Error: "Incorrect login or password"

Actually, the description of the error already reveals the problem: you entered a combination of username and password that the system does not recognise. The most common reason for this mismatch is a simple typo: double-check the information you entered, paying special attention to the fact that upper and lower case letters are considered different characters. If you have not logged in manually for a long time, it may be that the client has simply mixed up the login: for example, you registered via email and did not provide a phone number, but now you are trying to log in using your phone number.

The BetLabel administration recommends that customers fill out a questionnaire on their first visit to their account, providing all possible contact details and writing down their account ID. In case of problems with authorisation, this will help you log in to your account in an alternative way.

Internet connection problems

The BetLabel website and mobile app cannot work without the internet — they display information that is pulled from the server and can become outdated without updates. If you are outside the city, in a basement, or in a building with very thick walls, the internet connection may be unreliable, which will prevent you from logging in. Please go outside, or at least go to a window, use Wi-Fi, or get out of the wilderness, and then try to log in again.

Account block: reasons and ways to recover

If you see a message saying that your account is blocked when you try to log in, in most cases this means there is a problem with BetLabel’s administration. The only “normal” exception is if you haven’t logged into your personal account for a very long time (6 months or more) — in this case, the establishment may have frozen your inactive account, and you just need to ask them to unfreeze it.
Other reasons for account blocking are more serious.

Customer verification has not been completed at the request of the administration. BetLabel is required to know its users and has requested that you provide documents, but you have not responded appropriately, or worse, the verification has revealed that the player is not who they claim to be, or is simply underage. If the information in your profile does not match the information in the documents, you will not be able to restore your account, but in the case of overdue verification, you can try contacting customer support to complete the procedure and restore your personal account.
The customer has requested self-restriction (temporary) or self-exclusion (permanent). These two procedures for restricting access to an account are designed to give addicted individuals another chance to overcome their gambling addiction. For this reason, by default, BetLabel does not accept back players who have requested self-exclusion and does not unfreeze accounts before the agreed period if the customer has used self-restriction. However, you can try to unfreeze your account by contacting customer support, but the final decision will be made by the administration at its own discretion.
The customer has been caught abusing the establishment’s bonus programme, committing fraud or laundering money through our platform. It’s simple: BetLabel considers further cooperation with this customer to be unprofitable and even illegal, so it will not be possible to unblock their personal account.

Clearing cookies and browser cache

If the login problem is not caused by the reasons listed above, it may be due to the browser’s specific features. A possible solution is to clear the cookies and cache of this browser — you will find these options in your browsing history. The exact procedure may vary for different browsers, so it is best to find instructions for your specific browser online.

How to contact the support team if nothing works

Any visitor to the BetLabel website or mobile app can contact customer support, even if you are unable to log in or have not registered at all. The fastest response will be provided via online chat, which you can find directly in the interface. In the Contacts section, you can also find a feedback form (you will receive a response to your email within a few hours) and email addresses for contacting specific departments of the company. The support service operates around the clock, seven days a week, speaks all kinds of languages and is focused on helping you — just describe your problem as accurately as possible and be ready to provide screenshots.

Security of authorisation: Tips for users

BetLabel Canada cares about the security of our customers’ accounts, but the legal owner of a personal account must also take care to ensure that it is not hacked. At a minimum, you should not leave your login details (username and password) visible, and you do not have the right to transfer your account to anyone else for permanent or temporary use. Please note that in the event of a hack, you will be able to restore access (including by undergoing re-verification of your identity), but you will not be able to prove that certain actions were not actually performed by you and should be cancelled!

Creating a strong password and updating it regularly

Passwords are not necessarily stolen — sometimes they are guessed, and there is even special software for this. Therefore, your password must be complex enough that it cannot be guessed or cracked: include at least 8 characters in the code combination, including upper and lower case letters and numbers. Avoid obvious associations that your friends might guess: a password consisting of your name and birthday is definitely not a good idea.

Internet traffic passes through so many nodes that it is simply impossible to guarantee the security of all of them, and because of this, even good passwords periodically leak onto the network and end up in password databases. No one is immune to this, which is why BetLabel recommends changing your password at least once a year: this will prevent fraudsters using old databases from gaining access to your account.

Two-factor authentication: how to enable it

Two-factor authentication means you don’t have to worry about your password being stolen: it’s no longer enough to log into your BetLabel account, as you also need a temporary code from Google Authenticator. To enable this option, log in to your account after downloading Google Authenticator to your mobile device, and enable 2FA in the security settings by linking the two profiles (our establishment and the authenticator). Now, every time you log in, you will need to enter a code from the app that is valid for 30 seconds; this requirement applies not only to fraudsters, but also to the legitimate account owner, so please do not delete Google Authenticator and do not lose the gadget with it.

Recommendations: avoid authorisation from public devices

Smartphones and laptops are usually personal gadgets, which cannot be said about tablets and especially desktop PCs. You can use public gadgets to access BetLabel, but it is better to avoid this to minimise the likelihood of unauthorised access to your account details. In any case, you should adhere to maximum security measures, for example:

If possible, use your own password-protected Windows desktop or at least your own browser account;
If you have neither of the above, it is better to use an anonymous browser tab - then neither your browsing history nor your password will be saved;
Remember to log out of your account after your session has finished, and it is also advisable not to leave the BetLabel site open.

Cleaning up a session after use, especially on someone else's device

In fact, the less digital footprints you leave behind, the lower the probability of your account being hacked. After all, your smartphone could be stolen or lost, and whoever finds it will be able to see in your browser history that you have a BetLabel account and will set themselves the goal of hacking it. After all, accounts are often hacked by people you know, which is why our administration advises you to delete your browser history after each visit. This recommendation is especially relevant if you use a gadget that other people can also use to access your account.

Mobile authorisation

On portable gadgets, including smartphones and tablets, authorisation in BetLabel is also possible, with two interface options available: a simplified mobile site and mobile application Android or iOS.

Step-by-step instructions for logging in via the application

The authorisation principle is identical for all BetLabel Canada interface options, so we will not repeat ourselves — detailed step-by-step instructions for logging into your personal account are provided above. We will only briefly note that the player must launch the website or application, press the Login button, then enter their username and password and tap Login.

Overview of the advantages of mobile authorisation

Logging in on a mobile device is beneficial because you are no longer tied to heavy desktop devices, which means you can play your favourite gambling games wherever you want. This is especially true considering that you can fill in the gaps during trips on public transport, breaks at work or even while waiting in line. Instead of getting bored, BetLabel customers can check out the current betting line, watch live sports broadcasts or try their luck at our online casino.

Account synchronisation across different devices

Each player has only one BetLabel account, and all actions performed in this account are instantly synchronised across all devices. If you have activated a bonus on your PC, you can also redeem it on your smartphone; you can find out about your sports bet winnings on your tablet, even if you placed the bet on your laptop; when you make a deposit on one gadget, you will see the funds on any other device. This is done for the maximum convenience of modern users who choose a specific gadget depending on the situation, and you should not try to gain an unfair advantage by performing mutually exclusive simultaneous actions on different devices.